FAQ

How long does it take to receive my provider card after passing the exam?
Once you have passed the exam you will receive a certified, online, printable copy of your card in PDF format immediately. You can print out this card as an option or save it for later use. If requested, an individual card can be sent directly to you and is mailed to you within 2-3 business days from the date of request
Do you provide any guarantees if my employer or institution does not accept my provider card?
We trust and believe in our services and products. As global leaders in healthcare educational courses for many years, we are confident this will not be an issue. However, certain institutions have strict regulations regarding self-issue courses and certifications before employment. Should any employer or institution not accept your card and certification, we offer a full money back guarantee with any official rejection of the card within 90 days of date of issue.
For how long is my provider card showing certification valid?
Each provider card is valid 2 years from the date of your certification date printed on the card.
Can I get recertified even if my original certification card has expired some time ago?
Yes. If you have ever taken, passed, and have been certified for an ACLS, BLS, or PALS course then you would be eligible to take the recertification course.
What happens if I fail the exam?
All of our registered clients are allowed unlimited retakes in each examination registered for, at no additional cost. In the unfortunate event that you have failed an examination, we suggest going through the course manual immediately. This will reinforce key concepts and fundamentals that will be essential to passing the exams. It is worth going through the course manual and taking our extensive set of practice questions before deciding to undertake the actual examination again.
What is the format of the exam and is it timed?
The exam tests key concepts and fundamentals of each exam. The format is a multiple choice test and it is NOT timed.
Is there a limit on the # of times I can take the exam?
No, each exam offers unlimited retakes.
Is there an in-person skills test required for certification?
No. The age of technology has come where many skilled courses are able to be conducted completely online. Through multiple digital mediums students and healthcare professionals can attain valuable skills when they are unable to attend live courses. We do heavily suggest taking a live course in addition to our online course for practical skills. However certification is issued upon completion of the online based exam.
Will I receive an AHA card after completing the exam?
No, you will receive a card issued by the provider ACLS BLS Certifications. Our courses are based on the latest AHA guidelines and created by US board-certified physicians who are certified AHA ACLS, BLS, PALS, and ATLS instructors.
What is the passing score on all exams?
The passing score for all certifications has been set at 80% or
Are these courses accredited?
Our courses were built by Physicians and Surgeons who are AHA accredited instructors and trainers who are certified in Basic Life Support, Advanced Cardiac Life Support (ACLS), and many include training in Advanced Thoracic Life Support (ATLS).
What type of study material is included with the exam?
Students receive a downloadable course manual and extensive databank sets of practice questions. We also offer a valuable set of algorithms and digital cards with study tips.
Is there an instantly available version of my certification card?
Yes, once you pass your exam, you will have full 24/7 access to your certification card. This card will be saved in your unique login with password for access up to 2 years from issue on expiry.
Are my clinical skills verified via this online program?
The certification card achieved upon passing the exam verifies your knowledge base on Basic Life Support and/or Advanced Cardiac Life Support and/or Pediatric Advanced Life Support. This card can then be used when applying to healthcare related jobs and fields.
Can I access your exam from my smartphone or tablet?
Yes, you may conveniently access our course content, training manuals, and exams via any smartphone, PC, tablet, or laptop internet-enabled device. Take advantage of certification at your time and pace.
How much time do I have to complete and pass the exam?
There is no time limit to take the certification or recertification exams.
Do I need to be certified in both ACLS and BLS?
No, certain fields and certain healthcare institutions and places of employment only request Basic Life Support (BLS) certification. However, as a general rule of thumb, it is always better to be certified in both BLS and ACLS to gain better opportunities. Of note, advanced professionals and those with professional degrees should strive to be dual certified, as it is generally required.
I need a replacement card – what do I do?
You can get a FREE new copy! You can login to our database using your unique user login/password to download a copy of your card and print it out as a replacement anytime up to 1 year after passing the exam and being issued the card. If you need a physical replacement copy please send us a request via email to our customer service department. We are open Mondays through Fridays from 9am-3pm EST. A customer service representative will get back to you within 2-3 business days from the date of request. Note: any replacement cards will incur a shipping and handling charge of $10 per card requested. If requesting a BLS and ACLS replacement copy card the combined shipping and handling is still $10 since we can ship both to you at the same time.
Can I become certified for the first time through your courses?
Yes, many of our students and clients choose to certify through us the first time. Many of our recertification courses are taken by former students!
Do you offer any discount options for groups, friends, and/or institutions?
Yes, we offer discounts for groups and institutions. Please email our customer service department for exact rates and unique combination programs for employers, institutions, and organizations. We offer discounts as small as 5 friends joining together and as large as up to 1000 users for large scale employers and schools.
Phone: (347) 687-3324

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155 E84th Street Suite 2B
New York, NY 10028